MTN unwilling to reimburse me for ********** account

MTN is such a shady network!

They have been deducting my bank account since March 2016 and I noticed in November 2017 that I have been charged for a number I never opened. On 17 November I sent an email to MTN customer care and the MTN ***** department. I am now writing this as they have not BOTHERED to contact me and update me regarding this very serious situation.

Customer care is NON-EXISTENT in this company. I have always made follow-ups calling their call centre sometimes holding on for 30 minutes.

This is the response I finally got on 1 December.

"We sincerely apologize to have disappointed you with our service and would like to assure you that it is not our intention to dissatisfy our customers. Your documents have been re-escalated to our ***** Desk with a new reference number# 1- ********** 6574; please check with us in 2 -4 days (excluding weekend) regarding the cancellation and reversal of charges for this number# ********** 13.

Kind Regards, Prudence Ntuli Customer Services MTN SA" It is now 11 December and no one has even called or updated me. Bozza network my voet! I want ALL MY MONEY paid back into my account A.S.A.P!!!

I am tired of making follow-ups to a network that DOESN'T GIVE A DAMN about customer rights. I cant wait for the contract to expire as I will have the option of PORTING TO ANOTHER NETWORK. I am tired of this useless company tht only cares about profits and not about its own customers. Come June 2018, I am leaving this USELESS SERVICE PROVIDER. I will also advise any potential new customers to NEVER CONSIDER JOINING MTN.

I am more than FED UP! MTN se p#*%! NXA!!!!!