1 reviews | Active since Nov 2010
MTN MoMo Voucher Gone in 60sec
I would like to log a formal complaint regarding an unresolved MTN MoMo and Nedbank transaction that has resulted in a loss of funds and no effective customer support.
I made a payment using an MTN MoMo voucher linked to my Nedbank account. The transaction failed, and when I contacted Nedbank, they confirmed that the voucher transaction was cancelled and the funds were successfully reversed back to MTN MoMo.
However, despite this confirmation:
- The reversed amount has not reflected in my MTN MoMo wallet - My MoMo account balance remains zero - There is no accessible MTN MoMo support number to resolve this issue - I am being sent back and forth between Nedbank and MTN without accountability
Nedbank has clearly stated that the funds are no longer with them and were returned to MTN MoMo. MTN MoMo, on the other hand, has provided no direct support channel or resolution, leaving me stuck with missing money and no assistance.
This has caused significant frustration and inconvenience. I am requesting:
1. Immediate investigation by MTN MoMo 2. Proof of where the reversed funds are currently held 3. A clear resolution timeline 4. Improvement in MoMo customer support accessibility
I am hoping Hello Peter can assist in escalating this matter so that MTN MoMo takes responsibility and resolves the issue promptly.
Kind regards, O
If Nedbank confirms that funds were reversed to MTN MoMo, and MTN MoMo confirms that funds were returned to the sender, yet the sender is me and my account remains empty—where exactly is the money? Who is holding it? And who is accountable?Is MTN using MoMo as a financial intermediary without the support structures required to protect consumers? Is this an emerging form of digital financial abuse hiding behind technical delays and fragmented responsibility?
Customers are encouraged to trust these platforms as digital financial avenues, yet when funds disappear, the burden is shifted back onto the customer—forced to chase two institutions that both deny holding the money. This back-and-forth continues until people give up from exhaustion.There is no meaningful support number. Calling 135 leads customers into loops that end at emergency line 112. The only alternative is a chat service that repeatedly redirects users without resolving anything. This is not support—it is deflection.
How are financial regulators approving a service that handles people’s money without accessible, responsive customer care? Are MTN’s investors aware of how these unresolved cases are handled in practice? How many other customers—possibly thousands—are experiencing the same issue quietly?If MTN MoMo cannot responsibly manage financial services, then those services should be left to banks with proper accountability frameworks. Telecommunications companies experimenting with people’s money without safeguards will inevitably harm the public.I will not stay quiet while these patterns continue. This is not just about one transaction—it is about systemic failure, transparency, and consumer protection.
If Nedbank confirms that funds were reversed to MTN MoMo, and MTN MoMo confirms that funds were returned to the sender, yet the sender is me and my account remains empty—where exactly is the money? Who is holding it? And who is accountable?Is MTN using MoMo as a financial intermediary without the support structures required to protect consumers? Is this an emerging form of digital financial abuse hiding behind technical delays and fragmented responsibility?
Customers are encouraged to trust these platforms as digital financial avenues, yet when funds disappear, the burden is shifted back onto the customer—forced to chase two institutions that both deny holding the money. This back-and-forth continues until people give up from exhaustion.There is no meaningful support number. Calling 135 leads customers into loops that end at emergency line 112. The only alternative is a chat service that repeatedly redirects users without resolving anything. This is not support—it is deflection.
How are financial regulators approving a service that handles people’s money without accessible, responsive customer care? Are MTN’s investors aware of how these unresolved cases are handled in practice? How many other customers—possibly thousands—are experiencing the same issue quietly?If MTN MoMo cannot responsibly manage financial services, then those services should be left to banks with proper accountability frameworks. Telecommunications companies experimenting with people’s money without safeguards will inevitably harm the public.I will not stay quiet while these patterns continue. This is not just about one transaction—it is about systemic failure, transparency, and consumer protection.