MTN Momo Poor Service

MTN is the worst!!! I was given notification that I need to update my Personal Information via the Momo app which I did 2 and a half weeks ago, When I log into the Momo app its says I will have answer within 72 hours, bare in mind this is the same message for 2 and a half weeks, I call on Monday 17 August 2026 and I a given a reference number and the agent ask me to call back in 24 hours, I call back in 24 hours and they tell me no the agent didn't explain properly I should call back tomorrow 20 August 2026 because it's actaully a 72 hour waiting period, I call this morning and they tell me no the ticket is still open and their is nothing they can do about it. How proposterous?!! Imagine telling someone the shame **** for almost 3 weeks. I have been with MTN for years and I have decided ro switch to another network because they can't even get the basics right. Sickening and frustrating to say the least man, how is it that there is only one person working in their back office tending to these kind of queries?? 3 weeks to update someones personal information???