MTN MOMO NO SUPPORT OR CUSTOMER SERVICE AT ALL!!

Why offer products when they clearly lack the fundamental trait each and every business should be built upon - Customer Service!!

The MTN Momo app has started offering several vouchers and other purchasable items. A purchase of a 1FORYOU voucher to the value of R60 was made on the app, the number was entered as it was required. Purchase was successful, only problem is the sms containing the PIN was never received. There is no way to return to the transaction and view the voucher that was just purchased.

I tried calling the momo department, but no avail as the 135 number provides you with a telephonic adverti*****t of the momo app and then just hangs up on you. Emailing momo is even worse as you will end up being ghosted, there is not even an auto-reply message to inform you of whether or not their services are working or whether the email address is an unmonitored one.

I must say, i would advise that you simply just steer away from making use of this service.

There is no level of support, no customer service, no informative FAQS that is intended to be beneficial to the user of the app. Nothing at all, one cannot simply make purchases on the app and just be left in the dark when the sms doesn't come through, all that you have is the transaction ID and no support service to support you.

Please do let me know as to how to retrieve the pin for any voucher purchased on the app or better yet, please do start providing some form of customer support regarding similar matters.