MTN is the worst mobile service provider.

I have received a text message (SMS) inviting us to make use of MTN’s MoMo service, and I have downloaded the app, but it has quickly become clear to me that MTN’s commitment does not match their enthusiasm.

I have tried to add money to my MoMo wallet without success. I have tried with two different debit cards. The one just fails, and it won’t even add the other. So I tried to resolve it in person at an MTN shop. “Surely this will be over quickly,” I foolishly thought...

I have visited two MTN branches so far only to be told they can’t help me, even though MoMo services are prominently displayed. I have been told that I will need to try yet another branch, but they were not sure which of the two they suggested would definitely be able to help.

It is very disappointing to be offered a service that would be very useful to use right now to renew a license disc, but to instead be left in a fog of doubt when one actually tries to use it. And this disappointment joins a list of others experienced with MTN over the years.