CD
Celeste D
1 reviews | Active since Jan 2021
26 Jan 2021, 19:02
MTN HAS GONE DOWN THE GUTTERS.
Good day
This took so much out of me to get to the point of complaining. Up till today my accounts with mtn has always been paid. 3 times now they have suspended my account and when doing enquiry they say my account was not paid last September. After numerous times of sending them the payment confirmation my line keeps getting suspended. I have no words MTN. I've been a loyal client for many years and now decided to settle my contracts and migrate my numbers to an alternative network. I don't know how to express my disappointment in the customer service I have been experiencing. This is not the customers fault of you cannot do your admin and accounts processes properly.
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