MTN ***** - CONTRACTS UPGRADED AND OPENNED ON MY ACCOUNT WITHOUT PERMISSION

second time our account has been de*****ed. First time upgrades done without our knowledge and they walked away with the devices. one year later, we now have 2 new contracts added to our account without our doing and again they walked away with devices. this has to be an inside job. it is impossible to speak to a consultant and I don't personally have an mtn contract so I cannot use my phone to phone. There is no information on how to report this besides send to cr*****queries which say they will respond in 3 days and to date I have not heard from them (sent email 5 October). it is ironic that when you upgrade you need two proof of ID's company docs, yet this still happens. I am still awaiting a response.