MTN Data

On 27.10.2019 I bought R60 data via app but amount didn't recharge then I tested by buying R10 airtime then got it. Then called MTN I was told to sent email as below :

From: Tshiamo Koikoi (ZA) Sent: Wednesday, October 30, 2019 13:48 To: *** Subject: Data

Good day

Please find attached bank statement and allocates my data as I bought it on 27.10.2019 using Absa App but it was never recharged till today.

Thank you.

No respond or feedback then called again call details are: Call date:14 .11.2019 Time:10:16-10:38 Spoke: Sanelisewe sibiya Ref: smc/***

Sanelisewe Sibiya said will lock a complaint for me but no date till to date.

Please assist to get my moneyback from MTN.

Thank you.