MTN

I bought a contract simcard at MTN on the 26 of March before the Lockdown my simcard says no service I tried calling MTN but the was no answer I looked up for a number in my till slip got their number I called them the said they ricad my simcard I should turn it on between 2-24hrs now it after 24hrs and still it's not working and we are on lockdown and in Cape town MTN stores are far and I have no permit to go the