*********** and helpless staff
<p>An MTN sales person convinced me to switch over my vodacom contract to MTN during the first week of December 2016, stating that their MTN customers enjoy great customer service. However, I have been struggling to get my application processed for almost a month now! I visited MTN clearwater mall again on Friday 30 Dec and was told that my application was terminated by the sales person, Lettie Khabane, after I specifically instructed her not to terminate my application while I am out of town for 2 weeks. I told her tha I can be contacted telephonically and via email. I told her that I have full access to wifi and can immediately send any correspondence through in order to get the application processed, yet she terminated it. Furthermore, she said that they do not have stock left for me- however my initial application has been done on 5th of Dec upon which she promised that she will have stock for me for an Iphone 7 plus . This immediately raised my concerns as I was treated unfairly. On Saturday 31 Dec 2016 I revisited the branch for my 7th time and was told that my surname differs from the one on my payslip therefore my second application attempt is still waiting for further assessment. Off course my surname differs! I recently got married- that is why I gave the sales person my marriage certificate stating my old surname. I had to resubmit a new application for no reason at all! This was my 3rd application attempt. She advised me that I can come back today and will be helped, however I have been calling them upon which Bianca, Lettie and Christine told me that they will call me back in 10 minutes... I am still waiting for a call back- it has been 2 hours already (and this is just today, I am not even stating the many times I have been promised a call back since the initial application was made). I have been asking numerous times to speak to the manager, but gets told that the manager is not in currently- EVERY TIME! The staff is *********** and definitely not eager on assisting their customers. The branch lacks managerial guidance as the manager seems to never be there and MTN's customer service is the worst! </p>