Fruadulant account

Good Morning

i Decided to start using MTN MOMO App wanting to use the App

it says i am not Registered i then follewed the steps to get Registered and its says in Use

i called the MOMO team and my ID number is user use with another cell phone number

which is is a big Concern

when i spoke to the consulatant to have ti account removed so i can register is to ME and my details the consulatant said thats not Possible i then told her i am in the IT IND and thats not Possible as we do these checks and Fixes

My Number with MTN is now is 20years plus just to find out my id number is link to some else

please delete that account so i can register it under my name

as its Fruad at the moment