*****ulant Upgrade On my MTN account - MTN is a very bad network provider!!!

<p>I am currently blacklisted with MTN after I was told by a Bond Originator today 08-05-2017. This comes at a time when I could not expect as we needed to buy a house with my husband.</p> <p> </p> <p>Someone upgraded on my account by taking a Samsun S7 phone on the 20-09-2016. I notice this at the end of October when MTN deducted money from my account. I phoned them and found there was a new member in my account ( ********** ). On the same day, I told NTN of my ignorance about the number as it was not going through - voice mail. MTN advised me to open up a complaint form by forwarding to then an affidavit and my ID testifying my innocent.</p> <p> </p> <p>MTN gave me this email address ********** I sent them a mail and got a feedback with reference - ********** 5, saying my query will be investigated and revert to me within 3 business days. Since then I have been trying to contact them to no avail. Instead, I have been receiving monthly statements and phone calls as to when I will be paying their money. Whenever I do a follow up on my case, I get a message that they will do a follow up until today - 7 months later only to find out I have been blacklisted. I got a new reference number today after visiting the branch in TygerValley (USD ********** ) which I think it’s also going to be another drama.</p> <p> </p> <p>This seeks to say the company does not care about the customers. All they are doing is to exploit the masses of South Africans. I will edge that all those who are connected with MTN or having contracts with MTN must be very careful because when the night will come they will be left on a hot seat. It’s a very bad experience and I will take them to court on this matter as it’s going to damage the future of my family.</p> <p> </p> <p>Thank you.</p>