Constant dissapearance of Airtime loaded

<p>To whom it may concern,</p> <p>First and far most I have to indicate how much I regret using MTN as my mobile network, I have two issues with this network provider.</p> <p>1. There is no direct call center to assist consumers on issues that they cannot resolve themselves, I have created a voice message so that when I cannot be reached on my mobile a message can be left for me to follow up on the missed call, currently that set up is not working I still receive miss calls notification but the functionality to allow people to leave a message is somehow not working.</p> <p>I went to the MTN Centurion Mall branch to seek assistance in this because there is no call center number to assist consumers with such issues they also told me they cannot assist, I don’t know how the hell am I supposed to get this issue resolved if the people at the branch cannot assist me, I cannot change this number because this number is my point of contact for all my important engagements.</p> <p> </p> <p>2. I am on a prepaid account with that said I constantly load airtime for mobile calls, I use airtime to buy Data, it is my understanding that I am in control of how I want to use my airtime for the past weeks it hasn’t been the case instead when I buy the R15.00 data bundle I get a notification stating that my airtime balance is reserved for data.</p> <p>Please advise who authorizes MTN to notify me what to use my airtime for?</p> <p>What if I need to make calls with the balance airtime, I cannot do that because MTN has reserved that airtime for data under who's authority.</p> <p> </p> <p>I have been having this problem for months, if my airtime is not reserved for data it get converted into free minutes , I am FRUSTRATED, ANNOYED and DISGUSTED by MTN incompetence to assist its consumers,</p> <p> </p> <p>Please advise the cause of the above mentioned issues and also advise how I get my voicemail sorted.</p> <p> </p>