Cash express cash out voucher not received no attention and actions provided .

Good day

I need some urgent assistance with regards to a cash-out voucher purchased via the app using the cash express ATM method which was declared from my balance but the voucher number and OTP was never sent.

I have called your call centre since Sunday up to today, no one can assist me or give my feedback. I have logged a query but misplaced the query number. Without it the call centre cannot operate which makes no sense because the query is supposed to be logged with my cell number or ID because I have to go through a very strict verification process before any of them would hear me out. I had to wait till Wednesday 19 August before I could log a new query to be escalated, today I am told I mustt call back tomorrow just so they can say the 72 hours I need to wait for feedback does not include weekends. Anyway...long story short, she then dropped the line after I told her I want to speak to a supervisor or want a copy of the email she escalated to her team leader.

The second reference in question ***.

Asanda, the call centre agent, could not assist, instead told me she is dropping the call...and did