Bad Service and poor experience and unproffessional Agents that lie

Hi

I need someone to call me urgently regarding my money that I cashed out on Thursday 30th of May via Nedbank and never received a voucher code. I called 135 on friday at 9:50AM and selected option 5, then 1 then 6 then 0 to speak to a Momo Agent who advised that there was an issue with Nedbank cash outs and said she will be forwarding my query to your finance department for a reversal of the cash out and she failed to provide a turnaround time.

Called again on Saturday only to be told that this will take 72 working hours.

Its been more than 72 working hours. I called again this Morning and spoke with "Ntombethemba Naphakade" who advised that is is still assigned and has not been attended to and asked to speak to her Team Leader and only her to tell me that her TL is not available and that she has sent my details for TL to contact me.

Its been more than 5 hours now and still have not received a call back that was promised.

Over the weekend I was informed that this only affected less than 200 customers and do you want to tell me that your finance department cant prioritize our monies? Of less than 200 people?

And this thing of agents advising that a team leader is not available should end bcz no company leaves a floor unattended without leaving a 2IC or a SME.

I called again and i was informed that a 2nd team leader is on lunch and the agent i spoke with does not know of any other team leader that can assist. What nonsense is that?

3rd call of the day today and I was told that a TL is in a meeting. Are you guys running a circus there or what?

Stop playing hide and seek with my money, I want it ASAP.