bad

<p>Dear Hello Peter, My name is Maureen Adams Mtn account numberA ********** and the contract phone is ********** 145. This is my story, end April 2017 i failed to pay an instalment of R599 which is the monthly instalment. i received messages from mtn saying that my account will be debited for R1211.14 and then i should pay the amount into ABSA acc ********** 150 of R1211 which i did as they suspended the account. 30 May once paid i was sent confirmation that account will be reinstated. on 01 06 June 2017 MTN debited my account of R1211.14 resulting in all the money taken from my account hence all my debit orders were rejected and the bank charged 4 x R115-00 rejection fees for lack of money in my account, due to mtn debiting the amount while i paid it manually as they requested. i have since called them everyday and was promised that the money charged for the debit orders which had bounced would be refunded. I have spoken to Elroy , Nosipho and finally te Manager Gerard who has today told me that te moneys would not be refunded. I am a pensioner and have been running around trying pay my commitments with other institutions however i am not able to pay 2 accounts due to their lack of keeping to their promise. I have all the proof of messages and bank account details and debits to prove my situation. Please can you assist with MTN refunding these amounts including all the calls made to them at 30 minutes a time. I am extremely disgruntled by this conduct as i have been a customer for many years and they are a million dollar company who does not even want to refund this measly amount. My contact details are as follows ********** 350 and ********** 878.</p>