2020 Tickets Not Refunded and Calls & Emails Ignored

In 2020 I bought tickets to the @mtnbushfire festival taking place over three days. To accompany these tickets, @mtnbushfire encouraged ticket holders to book their accommodation with their onsite glamping providers @harambeehotel. When the covid-19 pandemic hit, the festival was cancelled and ticketholders were told that they 2020 tickets would be valid for the 2021 festival. The 2021 festival did not happen and ticket holders were told their tickets would be valid for the 2022 festival and those that wanted a refund would have to resell their festival tickets on @howlertech and their accommodation booking would be refunded by @harambeehotel for 30% of the amount paid in 2020. However, this has not been the case. since putting in my refund request on the 24th of March 2022, I have been sent to pillar and post by @harambeehotel. First claiming that they are still capturing all the refund request and my refund would be paid at the end of April. On 4 May 2022, I followed up on my refund request and @harambeehotel said they are still waiting for the stragglers and would make payment at the end of May. I then asked why they would process my refund after the 2022 festival has taken place and I have never heard back from hem again. All calls and emails to them remain unanswered.