12 Reasons I Will Never Use MTek

I am disgusted at the service I got from MTek. This is the worst service I have received in my 35 years of owning many motor vehicles. I was **** to by staff. Staff made up excuses about why my motor vehicle was barely able to drive due to their incompetence and lack of knowledge of motor repairs say they though my turbo was faulty and it would have to be taken out and sent away for testing. I contacted the owner twice and he did not even have the courtesy to respond to my email after I complained about the service and unnecessary repair cost I had incurred. This situation cost me thousands more on top of the repair price as I had traveled up from the coast to collect the motor vehicle and with a hired trailer take down the last of my furniture and belongings to back to the coast. I ended up having to pay over R16000 to a moving company top get my furniture.

Problems encountered with the service at MTek. 1. Jack and tools missing. I was told the motor vehicle never came with them. 2. Mas Airflow Sensor replaced without it being faulty at a cost of R which I was forced to pay for. 3. Was **** to by staff about the motor vehicle being ready. On arriving at MTek on Friday midday, the motor vehicle was not there but still at the tyre fitment centre. I have given them a date and tile I would be arriving to collect the motor vehicle. 4. Staff attitude was very concerning as every time I spoke to them telephonically to get an update status of the motor vehicle repair, the answers were always unsure and shady. Motor vehicle was given back to me that Friday in limp mode which means the turbo was not working therefor only giving me some of the engine power. I had to drive over 1000km home with the motor vehicle in limp mode. 5. Was told the lack of performance was due to a possible turbo fault or because the engine was tired. Motor vehicle was 100% when I brought it in for repairs not starting. 6. Failed to diagnose the problem as the Air Intake Temperature Sensor and the Exhaust Temperature Sensor A*** which they incorrectly replaced the Mas Airflow sensor for. 7. Quoted a lesser price for tyres at R1650. Contradictory information given to me about the price. 8. Tyres were not placed on the correct rims as directed. I also had to ask them to find and give me the rims back. Poor customer service and a don’t attitude! 9. Air-conditioner lasted for two days while driving home and would no longer get cold on the third day. Being 1000 km away meant I could not take it back to be fixed. 10. Service light reset after repair. 11. Sunroof plastic interior frame clip was damaged and does not clip back into place any more. 12. Motor vehicle material roof interior was soiled inside after the attempted sunroof repair.