Bad Quality Couch & After-Sales Service

I had rated MT Upholstery highly previously after taking my couch as it had taken Frans & team a week to do deliver. But my Post-Sale experience has been horrible. First, I found a cut on the leather that was hidden. I called Frans to report this defect and he promised to fix it. He never did for the past 4 weeks. He complained about not having transport. I suggested he takes an uber but he never did. For the past 4 weeks I have been calling to no success, only excuses. He would suggest a time and I would wait for him and he never showed up or inform me that he wont make it. I picked up more bad quality in the work, the cushions not fitting properly in the couch and dangling over. At the back, the cushion do not attach properly leaving gaps that expose the zippers. No measurements and no accuracy. I decided to ask for a refund as Im not happy with the couch. It pains me every time I look at it and I need to take it to be re-done again. Frans has ignored my request. Pls be careful when dealing with MT Upholstery as they ask you to post a review immediately after they deliver and you have not fully inspected your couch. This is my experience with them & I have been patient with Frans.