Welcome to the M&T jungle

MT development has graced us again with disrespect and uncaring customer experience.

Except for never getting a reply when we try and voice our concerns privately or try and find better solutions. M&T would rather take away basic provided rights to their customers. Note that they’ll breach contract and act if all is still lawful.

Here is some of our experience with M&T over the past year and a half:

Broken lifts and facilities that don’t get repaired Waste that wasn’t collected for almost a month Power outages for 3 days Terrible management

And even though all of the above would have been manageable if we at least had a sound board or some form of communication with management on what the processes or plans are.

A quick note here that we had a care taker “Wessel” who at least tried to provide some feedback. So, thank you for your contribution. Thus, we get to the latest of M&T’s advances to upset their users.

Their email mailed to us:

"Dear Sir / Madam,

Please see the new access rules and regulations implemeted with immediate effect at Eco Park East.

All resident pre generated access to visitors will be cancelled with immediate effect.

Visitors will have to be fetched by tenants at the main gate.

Only one visitor may at any given time

No visitors without an identification document will be allowed access to the premises. Id information to be scanned or logged against a tenant

Tenants to provide positive identification with unit no. when visitors are fetched. No visitor will be allowed if tenant do not bring their ID with"

This is upsetting as we have signed contracts with M&T specifying the provided services such as security, Water supply, Sewage collection and disposal, Refuse removal, Electricity and other. Added to that was the services that the gate provided.

Side note, the gate also breaks every week and takes 4 months before they try and fix anything except if ‘doodoo’ really hits the fan. They’ll potentially try and fix 20%-40% of the problem.

Now rather than just fixing it… or getting a better system to work… they decided to do away with it and just let people live in the rot.

The more I think about it… the more a realise that people are unhappy because of the mindset M&T has instead of providing a service. Come on guys! Wake up!

So, if they’re not going to provide any services… I guess I’ll just have to post my complaints on the provided websites of my experience and tag them in it…

As this is our nature to talk the gods… Maybe they’ll read this or not… at least I tried my best to reach them and ask them this one simple question… How can we be better?