UNMET PROMISES AND POOR CUSTOMER SERVICE!!!

If I was able to rate you with a zero I really would. I am utterly disgusted with the after sales treatment. What is supposed to be a joyous occasion has become a headache!

Bought an apartment at ASHWOOD and I am utterly disappointed that after having done the initial inspection on the 26th of September that there are still things that have not been completed. It is unacceptable as there was more than enough time given for the foreman and his crew to attend to each inspection item. It’s been a month already!

The unit we bought was a showhouse and should have been repainted, cleaned and fixed up. It has been an uphill battle to just get the foreman and his team to repaint the unit and fix basic. After many promises they used the wrong type of paint to “patch” up and now it looks like someone was walking around smearing butter on the walls as they’ve mixed glossy and matte paint.

We escalated via email but still need to call every hour to get progress report and feedback as there is no transparency with what is going on. It has been delay after delay after delay. I wish I could sell that place without having moved in!!