M&T violated our consumer rights and have not resolved it

Very unhappy with the customer service with the M&T team. The communication is very lacking.

We are first time home buyers and have had a horrible experience. Firstly, I've asked our agent J**** if the units are pet friendly because we have 2 house cats (upstairs units), and even mentioned this question again over the phone and he did not once say that they are not. Upon on boarding, we received a welcome pack which stipulated that pets are allowed in all units and cats only in upstairs units. So we went ahead and app**** for our pets. We get a response from Marli an estate manager at fish eagle view, she says that the pet form is rejected. We further send her a screen shot of the form we received and she says she will ask the trustees. Today the trustees come back, knowing full well we received this form from M&T- they decline our pets and tell us to refer to CSOS.

Secondly, the pets are not the only thing M&T misrepresented, they said that there is an indoor gym, for a long time this has not been the case. I even took the liberty of sending them screenshots of reviews that date back to 2 years ago, where one even complained that the gym is not there... each time we ask about the gym, they say they've had meetings about it and need equipment...but for over a year?

Third, They've also misadvertised fibre line speeds. I explained to J**** that I work from home and would need the fibre to be 10mbps. Their selling point is that fibre is included in the levies... we also received a welcome pack that confirmed that fibre is 10mbps line and we received an application for it. Upon applying, we see that they've signed us up for a 5mbps line, I query this, and get told that the deal that they have with the estate is for a 5mbps line.

So when we email M&T the agent tells us that he was standing in (for 3 months might I add because that's how long we've been dealing with him), and that he apologises and sends us the "correct" welcome package, which on the pet form says that the place is not pet friendly, and that the fibre speed is 5mbps, so should we want the 10mbps that was initially falsely advertised to us, we would need to pay R518 over and above our expected costs.

It's the agents onus to provide us with all information upfront and accurately- and they have not, standing in or not.

We have approached M-T nicely asking for a resolve within the organisation and they have not resolved the issues.

Trustees have rejected our pets. So what are we expected to do with our pets? On top of that, on a few visits we have seen cats comming from units in the estate, so we're not sure if they are trying to prove a point or something. We're also still waiting for the documents of contracts we have signed at the lawyers office. The M&T team and associates are dismissive and do not take any ownership for the issues and their mistakes.

These units are stunning, but in our experience the customer service is extremely poor at Fish eagle view and they rush everything and it's been a complete let down for a first time home purchase. As it stands, they have violated our rights as consumers