VH
Vuvu H
1 reviews | Active since Dec 2016
16 May 2022, 13:38
M&T Eco lake poor maintenance
Eco Lake maintenance is not taken seriously. I reported a mold issue in December 2021. Even today I am phoning to follow up when I was promised a phone call and received none.
Agreement today is that someone will come tomorrow at 10:00 am to resolve the issue.
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Replies (4)
M&T Development's replyOfficial
16 May 2022, 13:54Good day Vuvu,
Thank you for taking time to share your experience with us. I do apologize for the bad experience you are having. I have also spoken to the facilities department and they ensured that they will have someone on site tomorrow. I will make contact with you once they were there. Thanks. Angelique
Thank you for taking time to share your experience with us. I do apologize for the bad experience you are having. I have also spoken to the facilities department and they ensured that they will have someone on site tomorrow. I will make contact with you once they were there. Thanks. Angelique
M&T Development's reply16 May 2022, 13:54
Official
Good day Vuvu,
Thank you for taking time to share your experience with us. I do apologize for the bad experience you are having. I have also spoken to the facilities department and they ensured that they will have someone on site tomorrow. I will make contact with you once they were there. Thanks. Angelique
Thank you for taking time to share your experience with us. I do apologize for the bad experience you are having. I have also spoken to the facilities department and they ensured that they will have someone on site tomorrow. I will make contact with you once they were there. Thanks. Angelique
VH
Vuvu H's updateReviewer Update
20 May 2022, 15:12------------This was received on the 17th and we have not moved any further:--------------
We would like to sincerely apologize for the inconvenience caused with regards to the mould coming through your kitchen walls. I would like to provide you with some feedback regarding the mould situation within your unit.
We would like to sincerely apologize for the inconvenience caused with regards to the mould coming through your kitchen walls. I would like to provide you with some feedback regarding the mould situation within your unit.
- My team have confirmed that the cause of the mould was due to the results of the heat pump that was leaking inside the ducts.
- They have indeed s****ped the walls and found that the walls are still a bit wet.
- They have requested for our kitchen cupboard supplier to come and replace the damaged cupboards; we are just waiting for approval and to what exact date and time they will be popping in by you to do the replacements.
VH
Vuvu H's update20 May 2022, 15:12
Reviewer Update
------------This was received on the 17th and we have not moved any further:--------------
We would like to sincerely apologize for the inconvenience caused with regards to the mould coming through your kitchen walls. I would like to provide you with some feedback regarding the mould situation within your unit.
We would like to sincerely apologize for the inconvenience caused with regards to the mould coming through your kitchen walls. I would like to provide you with some feedback regarding the mould situation within your unit.
- My team have confirmed that the cause of the mould was due to the results of the heat pump that was leaking inside the ducts.
- They have indeed s****ped the walls and found that the walls are still a bit wet.
- They have requested for our kitchen cupboard supplier to come and replace the damaged cupboards; we are just waiting for approval and to what exact date and time they will be popping in by you to do the replacements.
VH
Vuvu H's updateReviewer Update
24 May 2022, 15:27Spoke to M-T now, there's no commitment to fix issues on our unit. No date and time
VH
Vuvu H's update24 May 2022, 15:27
Reviewer Update
Spoke to M-T now, there's no commitment to fix issues on our unit. No date and time
M&T Development's replyOfficial
24 May 2022, 15:37Good day Vuvu,
Thank you for the replies. I have spoken to the Facilities Department now and they confirmed that there is an appointment for Monday 30 May 2022 at 09:00. They will then check if the wall is dry and if it is dry, painting an commence. Once painting is done, the cupboards can be replaced. Unfortunately we cannot paint on a wet wall as this will just cause the paint to peel and the whole process will have to start again.
Thank you for the replies. I have spoken to the Facilities Department now and they confirmed that there is an appointment for Monday 30 May 2022 at 09:00. They will then check if the wall is dry and if it is dry, painting an commence. Once painting is done, the cupboards can be replaced. Unfortunately we cannot paint on a wet wall as this will just cause the paint to peel and the whole process will have to start again.
M&T Development's reply24 May 2022, 15:37
Official
Good day Vuvu,
Thank you for the replies. I have spoken to the Facilities Department now and they confirmed that there is an appointment for Monday 30 May 2022 at 09:00. They will then check if the wall is dry and if it is dry, painting an commence. Once painting is done, the cupboards can be replaced. Unfortunately we cannot paint on a wet wall as this will just cause the paint to peel and the whole process will have to start again.
Thank you for the replies. I have spoken to the Facilities Department now and they confirmed that there is an appointment for Monday 30 May 2022 at 09:00. They will then check if the wall is dry and if it is dry, painting an commence. Once painting is done, the cupboards can be replaced. Unfortunately we cannot paint on a wet wall as this will just cause the paint to peel and the whole process will have to start again.