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Tumelo M

1 reviews | Active since Mar 2015

25 Mar 2024, 13:00

M-t properties

Good day

This is with reference to a refund we were supposed to receive from your company. We were doing a follow up we regard to the matter with a lady called Avalon today telephonicaly the manner she approached the whole was very unprofessional and insulting to me as a customer. She even went to the extend of saying she is sick and tired of us calling her, I hope this is not an image you guys portray as a big company...very disappointing and unprofessional all we were doing was doing a follow up on our side. I called to ask for someone senior in the company and was put on hold for 10 minutes when I tried calling back my calls were rejected by her how is it possible to get such service form a big company like yours.

Hope this gets the attention it deserves.

Mk&Tb Magongwa

0
Replies (3)
M&T Development
M&T Development's reply25 Mar 2024, 16:02
Official
Good day Tumelo, thank you for taking the time to leave a review. Your concerns were forwarded tot he HOD of the rental department and I trust that everything was addressed. Please accept our apologies for the delay in payment.
TM
Tumelo M's update25 Mar 2024, 19:11
Reviewer Update
Thank you for your response but the issue was not about the payment but the conduct of your employee and the unprofessional approach to the conversation with her, how do 1 say they are sick and tired of the customer wow
M&T Development
M&T Development's reply26 Mar 2024, 08:12
Official
Good day Tumelo, the refund was addressed by the HOD of the rental apartment and the HR department dealt with the attitude of the employee and you can expect an apology. We do apologise for the treatment you received and appreciate your frankness in this regard.