Poor Customer Service

Hello Peter, I reside by Msunduzi Municipality. We are experiencing challenges in getting through the customer helpline Centre. We have Power outage not as per loadshedding schedule but we have out of electricity since yesterday at 17:00 till now not yet restored. No customer feedback. This is no the first time we experiencing poor customer service with the municipality. Sometimes even if you go to their offices but it matters not. This is a concern to us as a community of Scottsville, Hayfields based in pietermaritzburg KZN