Msunduzi Municipality need to be investigated

Something has got to be done about the situation at the Msunduzi Municipality. Today (being 25/07/2023) they disconnected our electricity using a statement dated 02/03/2022 which indicated that the account was in credit for the amount of R8,393.32. The fact that the people managing the accounts are incapable of actually reading an account points to there being a serious problem. To add insult to injury we spent more than 2 hours phoning over 8 different numbers and didn't manage to speak to a single person that could help us. What exactly are we supposed to do? If it's not load shedding, then we are without power due to faults. In the last 2 weeks, Hilton has had 2 faults that both took more than 20 hours to resolve and now we are again without power because of an accounting error. I would like to know what the procedure for disconnection entails, you would assume that someone in the chain noticed the negative symbol on the account they attached to the disconnection notice?