MSUNDUZI MUNICIPALITY

I am completely exasperated with the Msunduzi Municipality. We recently purchase a house in Pietermaritzburg in 2021 and after receiving the first months electrical bill we noticed that the readings don't match. We began communication on the 12th of November 2021 with the municipality and explained the issue at hand. They opened a query and have struggled to get any feedback from them since. We eventually in contact with with a man called Daniel Singh. He started to help us and then no more feedback occurred. We further pursued feedback and they returned that they would like to se the meter. We had organized access to the premises and they agreed that the electrical meter is definitely faulty. We are still waiting for the meter to be replaced. On top of this they have cut the power and we have a full deep freezer full of meats and foods, which now will go off. To even make matter even worse, they want to charge a re-connection fee for their mistakes.