STAY AWAY AND DON"T ORDER FROM THEM.

What a **** experience (to put it nicely) from beginning to end.

I have placed an order for a Filly Knit on 16/06/2021. Got a confirmation email that said it would be delivered between 10 - 12 weekdays. Fine, at least I am aware so no problem.

3 weeks go by with ZERO updates from them.

Come around 11 July and I realised I still haven't received my order. I email them to find out where my order is. No answer. Followed up 24 hours later on 12 July. No answer. Go to their IG page to send a DM. The message gets ignored the entire day, however, there are interactions from them with customers on comments they make and stories are being posted to their page in the meantime.

Come 20:00 on 12 July, I had enough of this. I make a public comment on one of their posts stating that my messages and DM's are being ignored and how poor their services are. I get a response within 2 minutes from an "Em" saying that they are closed and she will answer me the next day (what the hell?!?!?!). Then my comment was removed and the comment section for their page completely disabled.

13 July comes around and NO answer. I have had enough. I threaten her with a demand letter from a lawyer (I mean I spent over R3000 in total). Next thing she disables the page.

DO NOT ORDER FROM THEM! Do yourself a favour and read the rest of the comments too. Honestly wish I did that beforehand. Wish I could give them a bad review on FB and Google too, but they are not on either platforms. Makes you wonder why.