MY SCATTERED HEART WORST ONLINE SERVICE EVER

MY SCATTERED HEART has beautiful clothes, BUT THEIR SERVICE IS SUPER POOR!!! Never have i come across a company that just point blank IGNORE you.

I did my first order ion the 14th of February, I had to follow on the 19th of Feb to see where my order was, NO RESPONSE..eventually on the 21st of February, I got a response via email no apology or anything that my order will be dispatched the next day, i only got a notification on the 25th that it was on it's way, and it eventually arrived on the 1st of March. THE WORST ONLINE SERVICE ever. The problem is not that i received it 2 weeks later, but the fact that these people don't communicated with you. THEN WHEN i received my order, some of the items were sun stained in the packet ( like as if it was lying in the sun forever in it's plastic bag) - i then consequently sent 2 items back - at my own cost, as nobody AGAIN got back to me. I looked through the exchange policy on their website and managed it accordingly. I sent 2 items back - was signed and received by MY SCATTERED HEART on the 5th of March, and signed by one of their employees * I have the proof with my courier company. The value of Return R1400 and my cost for courier R150 = R1550.00 I requested an exchange with 2 other garments to the same value. And to this day NOT A WORD!!!!! SO BASICALLY THEY HAVE ****** from me - so the next step is a police case of theft that i will have to open. It is the en of APRIL now - HOW CAN THIS COMPANY JUST IGNORE A CUSTOMER?? They are operational as they continuously send emailers, and post on Social media. Hence my final resort after numerous emails, sms and calls ** This company is based in KZN