Worst serves.

Good Day

I am unhappy with the service received from Msc Cruises (ground services), I made a booking months ago (September 2020) for hotel accommodation, which has been booked incorrectly

Please see below bookings made

Booking number ***5 1 Family room Garden Court South Beach (2 adults 1 child 9 years) 13 December in 14 December out – 18 December in 22 December out (off peak)

Booking number ***6 Standard Room Garden Court Services Beach (2 adults wheelchair friendly) 13 December in 14 December out - 18 December in 22 December out (off peak)

To date the booking is still incomplete, only the 13th December has been booked, which I find unacceptable.

I have phoned daily since September 2020 with no feedback received. Or flight has been booked to depart in 4 weeks and no accommodation has been finalized. I have been promised that they will come back to me, but I have still not received any feedback.

Your urgent assistance will be appreciated

Thank you