Worst experience of my LIFE with MSC Cruises!!

NEVER BOOK WITH MSC!!!! Obviously due to covid I had to pay a fee to move my initial cruise, which I did (there after we received an email with a voucher for a move which we couldnt use because I did it beforehand) never the less we waited for months on end to receive confirmation on whether we can cruise or not... So cruise got postponed again (due to covid) plus minus a month before departure date.

We were offered an option to move it on with another year or get a full refund (excl funds I payed to transfer). So they long journey began as I was informed it could take 90 days +. However my co-travelers received their refund when I submitted my request long before theirs.

I phoned MSC *** on 25 January 2022 at +-9.00 to be informed that my refund is done and I could get my funds in a day or 2. Patiently waiting for my money I phoned again on the 28th Jan when the consultant informed me that I misunderstood on the 25th. I was furious I insisted that they pull the call. Palesa assisted me and told me that she would phone me back.

On the 31st I phoned MSC again!!! Waited 40 min for Palesa who then eventually confirmed that the consultant misinformed me on the 25Th. She did however still didnt want to inform me who helped me. I requested that I manager or team leader phone me back and guess what.. I'm still waiting.

On the 20th of Feb I receiced a partial refund, I figured the rest could have been paid to my credit card. So today on 22nd Feb I phoned the MSC line again, a very unhelpfull arrogant lady Nkuoe (it sounded like) answered. I wanted to establish why I only received a partial refund. She told me I just have to wait. I tried explaining but she told me that the refund will be done in same sequence as payment which i how already is utter **** as my partial refund was more than my deposit paid first

Again I asked for a supervisor / manager to be told they in a meeting. I asked for Palesa she isnt in. No one can assist, they dont know anything, refund doesnt get done in SA.

REALLY MSC CAN NO ONE HELP OR GIVE ME ANSWERS!!!! I WILL NOT RECOMMEND YOU TO ANYONE BE SURE OF THAT.