AJ
Asithandile J

1 reviews | Active since Jun 2012

21 Feb 2018, 11:59

What a waste of time and money- I WANT MY REFUND

Ive booked a cruise for the 22-27 January 2018. Cruise got delayed and we were notified the day before flying out to Durban that therell be a 1 day delay. So basically that means "find yourself accommodation or sleep at the airport" but thats besides the point.

Ive submitted SEVERAL times a refund form and have been promised a refund within 10 days or 15 days depends which *********** helpdesk person you speak to! Ive been bounced around each department to a point where you simply hang up.

Tiffaae Abrahams ********** to do the common courtesy fundamental of customer relationship which is simply acknowledging by response and providing feedback to customers. I can go on and on about the horrible experience on ship. From the food (if you can stuff chicken licken or KFC in your luggage, do it! its 5 star compared to the **** they pass on as food!) to the cheeky receptionists who are as helpful as a blister on a hike to those worm looking and rude security guards to everything else that is just exploitation of customers. But i wont coz i'm glad to have survived and back in the comfort of my home :-) And if i could blame the sea sickness on them, i would! Damn it was horrible! that 1 day delay was INFACT a blessing!

Point is, DONT DO IT! THERES ALOT YOU CAN DO FOR THAT AMOUNT MSC CRUISES CHARGES YOU. NEVER EVER AGAIN!

ALSO, I WANT MY MONEY! #PAYBACKTHEMONEY

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