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Chris L

1 reviews | Active since Nov 2017

08 Dec 2017, 15:14

Warning for new travelers on MSC Cruises

My wife and myself embarked on a cruise on MSC Sinfonia on 03/11/17 for a short cruise. We had prepaid for an alcoholic drinks package at a supposedly discounted price of R780.00. After finally boarding and receiving our cabin cards we went register same at reception . We both drink beer, Hansa and Amstel and we were pleased that both were available. After a few drinks on Friday evening at $2.10 and $2.20 respectively, we realized that we would not get our moneys worth with only 18 tickets. On Saturday afternoon I decided to buy a 'beer bucket' at $6.30 and was surprised to learn that I then had to cough up 4 tickets. On checking at reception we were told that we only get 18 tickets. I then asked how we could access the balance of the R780 we were told that we couldn't. This is at most false advertising, at worst *****. On clearing out on Monday morning I again requested clarity on this and was told the same thing. We had not used the $101.00 exchanged for purchases, so I was surprised to receive $99.00 refund, on asking why I was told that $2.00 was deduced for UNICEF, at approximately 2500 pax this amounts to about R70000.00. One wonders does it get there?? For anybody going cruising, my advice is to NOT buy any prepaid packages and instead deposit the dollar amount in the cabin card thus getting change or paying any surplus on disembarkation On checking exchange rates later it seems that we paid +- R45.00 per beer!!!!

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Replies (2)
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Chris L's update05 Jan 2018, 11:32
Reviewer Update
RESPONSE I RECEIVED FROM MSC CRUISE Good Day Mr Leach Thank you for your email, As per previous correspondence, I had highlighted that embarkation closes at 1.5 hrs prior to departure. We do not advise passengers to arrive at the port too early, to avoid them standing in long ques in the heat. We have upgraded our port facilities and have more staff assisting with the embarkation process, therefore confident that we can assist passengers in good time to embark the ship. With regards to the pre-paid packages sold prior to sailing, these vouchers/packages are cheaper than purchasing them on-board. Should a passenger prefer tobuy drinks on-board and not purchase any packages prior to sailing, they are charged a service fee on top of the actual drink price. When you purchase vouchers prior to sailing, you are not charged a service fee.The price of packages charged at the port/ on-board does differ to the packages sold prior to sailing. Kind Regards Tiffanae Abrahams MSC Customer Care
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Chris L's update05 Jan 2018, 11:33
Reviewer Update
MY RESPONSE TO MSC CRUISES ONCE AGAIN Good morning, You seem to be prevaricating in stating; first passengers should arrive at the time stated on the ticket, now the story is 'we do not advise passengers to arrive too early. Is it beyond MSC to stagger passengers arrival to accommodate the endless checks on tickets etc. Your explanation of the drink packages is also disingenous, read;dishonest, they are advertised as 'up to 15% off', whereas on board it is 'up to 30% off' This is blatant false advertising. MSC is in effect charging an average price of R43.33 per drink, this is ******ion as you have captive customers. A previously stated I will be exploring further action including forwarding this correspondence to the D.T.I and to Hello Peter to further warn other people contemplating going on a cruise with MSC. Chris Leach