UNRESPONSIVE - LOST PROPERTY

No response regarding lost property We had a lovely experience on the cruise that was marred by their non-responsiveness to our lost property. We called the number on Google several times on Saturday (day after we docked) and were to call to Monday as the staff don't work on the weekends. I called again on Monday and was told to send an email (that is their process), inspire me telling them that I have someone who could come and collect my things and return to Jhb with them on the day. I sent the email as instructed and I have not received a response, save the automated one.