Total LACK of customer service/accountability

So we decided to book a trip. I contacted MSC and spoke with Zondi Zwelibanzi . He assisted me very nicely , this was on Friday 4th May. He then requested names and DOB of all passengers as we are 15 passengers I emailed him the details to ensure everything was correct. Well to my surprise he got 6 names wrong, this is taking it off my email and putting it onto the MSC booking system. So I by Monday I still did not receive any booking forms. I contacted him just to find out he misspelled my email address as well. He then corrected this on 1 of the booking forms and I received that one on Monday 7 May. I then phoned MSC again and another agent assisted in correcting the other email addresses. It has been 2 days of constant email's and calls to get these names corrected. I really cannot believe that this is so difficult or is there a technical issue on MSC system. So at this stage Wednesday 9 May I cannot complete the passenger registration form due to incorrect names. Is there some one at MSC that can actually assist with this?