1 reviews | Active since Feb 2017
They are ******* during disembarkation
<p>I was on a cruise with MSC Sinfonia from Durban to Maputo and the Portuguese Islands from 29 January till 3 February 2017. On Thursday we were told to leave our bags outside the door for disembarkation for those who wanted nothing was mentioned about luggage search or removing stuff from your bag. </p> <p>When we disembarked I noticed a clear cello tape wrapped on my suitcase only one strap and I didn't know the meaning so I just took my bag from the drop point and went home.</p> <p>its only when I got home opened my bag I noticed there were stuff missing in my bag I missed a deodorant spray( unopened DKY) and 3 cans of juice appletiser that I purchased on the cruise. I know staff are missed are less expensive and cheap but it's the principle that matters. Why didn't the guys who searched my bag put a note to tell me to go pick up my stuff that they took out? No one notified me which means they stole my belongings and that's very wrong . I won't recommend anyone to take the MSC Sinfonia because of theft and bad customer service at the reception area( a guy called Yasim from Turkey is extremely rude and rushes people without explanation, and a colored lady from South Africa I forgot her name . Why do they even employ and deploy people that are rude to receive your guests? </p> <p>I wish the entertainment team like Waldo or Oscar were the ones at reception because they have amazing customer service regardless of age group .</p> <p> </p> <p> </p> <p>im so disappointed and unhappy. </p>
