The price online is not what you pay

On Friday 27 Nov 2015 I went online to book for the BP Express Cruise with Jacaranda FM. Booking for 4 adults and 1 child = 2 cabins. I made a booking for the Balcony cabins. The price that was quoted was R10360.00 for 2 adults and 2 adults 1 child R10970.00 This was the total amounts for each. <br> My 1ST problem was with the website. After completing all the detail of each passenger I was not able to continue to the pay page.<br> My 2ND problem was when I tried to make a booking per telephone 1 Dec 2015. When I got through eventually (holding on for 8 min) someone picked up the phone and put the phone down in my ear. I immediately phoned back 17:00 just to get the voice mail box stating that the call centre are closed for business for the day. <br> My 3RD problem that I had was when I got though on 2 Dec 2015 just after 8:00. I gave the consultant \Bruce"all the detail according to the booking I have made online. I explained that I had a problem to finalise the booking payment on the web page (Had the cabin number that I got online). When he quoted the amounts it was more than R18000 per cabin. R8000 more each. I could not get cabins @ price that was online. This is *******!!! """