The greatest customer care of all time

I and four friends took our families out for Cruise with MSC Senfonia. We deposited money into the cruise liner account to be transferred into our cruise cards to be able to spend during the cruise. On embarking the ship we were told that the money does not reflect on their system. The ladies at the ship reception gave us unfortunate short answer. Just to be told sorry! The payment does not reflect on the system. A day later we went back to reception and were attended with a big smile by this tall good looking gentleman. His name tag is Mr Anthony Shalovsky. Oh what a gentle man. We explained our problem where he asked if we had proof of payment for the money we deposited. We did not have proof of payment. Luckily i deed eft. He helped us by offering us internet access which i was able to log on to my bank website and downloaded all proof of payment. He activated the money in to our cruise cards. He explained in full details all the packages that we can spend our money on. He also helped us to make sure that we did not over spend before we disembark. Mr Anthony Shalovsky. You are the boss. You deserve promotion. Thump up for you. Please do unto others as well.