TERRIBLE DISGUSTING SERVICE!!

<p>Good Day,</p> <p> </p> <p>My parents and family from overseas booked two cabins for the cruise 13-17 November 2017 from KZN to the Pomene islands. </p> <p> </p> <p>Due to unforseen circumstances my parents and overseas family had to cancel their booking. </p> <p> </p> <p>The payment was made for both cabins with one credit card. It only comes to our attention now that there is a R3000 non refundable deposit. </p> <p> </p> <p>1. Firstly the terms and conditions were never ONCE emailed or given to us?!</p> <p>2. Secondly they want to refund us per cabin and deduct R3000 twice making this R6000 in total? (THIS IS UNACCEPTABLE!!!!!!!!!) </p> <p>3. Thirdly and lastly - Kholo who I phoned in the MSC call centre was NOT exaclty enthusiastic she was speaking as though she just woke up from a nap? </p> <p> </p> <p>Besides the fact that this is supposed to be a holiday cruise booking and this is supposed to be happy vibes why on earth are the call centres not up to scratch? </p> <p> </p> <p>Kholo told me that MSC does not get invovled with the travel agents but I am not having any luck with the travel agent and she proceeded to tell me that "OH NO WE DONT GET INVOVLED". </p> <p> </p> <p>Tell me then ? WHO DO I SPEAK TO? WHO CAN ADDRESS MY CONERNS? </p> <p> </p> <p>I WOULD LIKE A EXPLANATION, I WOULD LIKE TO KNOW IF SOMETHING UNFORSEEN AND OUT OF OUR HANDS HAPPENS TO A FAMILY WHY MUST WE FORK OUT R6000?</p> <p> </p> <p>JUST GIVE US ALL OUR MONEY BACK WE HAVE CANCELLED WAAAAAAAAY IN ADVANCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>