TERRIBLE! AVOID AT ALL COST
AVOID at all costs. They are terrible. We booked almost an entire year in advance. We're a group of 3 couples. We booked our rooms next to each other. Every time they send a confirmation, they change our room numbers without our knowledge.
They added extra rooms to our invoice without us knowing. We managed to get our original room back. And now, almost one week before the the cruise, two out of the three couples have our room numbers changed again.
I will NEVER recommend MSC cruises to anyone. They are useless and their customer service is terrible. I don't know how many times we've been going back and forth with them to fix errors and changes that they keep making to our booking without our consent.
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