Sadly SO disappointed!

<p>The following letter was send to MSC cruises complaints department.... I got a very short and blunt email back from them saying that they cant do anything about my complaints.... I then send them another email...after another and another...to date NO reply or even a phone call....</p> <p> </p> <p>Parts of the email to MSC was as follows:</p> <p> </p> <p>I am writing to you to raise an issue about a Cruise we went on. The MSC Sinfonia Cruise: February 17th, 2017.</p> <p>We were already onboard the Sinfonia, Durban - Portuguese Islands. <br />We wanted to do another cruise back to back, but the staff, including the Captain could not assist....Very disappointed we were...! <br />After the cruise, in the Durban harbour we waited for just over 3hours to be assisted...then just gave up and left. <br />We were already in Durban, so booking another Cruise back to back would have been ideal... <br />Now we have to fly/drive again down do Durban, pay again for accommodation and have more unnecessary expenses.</p> <p> </p> <p>To add to the email...the captain and many of his staff was VERY rude!!! Even at the harbour we approached the captain...and he cut me off immediately and didn't care to bits to assist. </p> <p> </p> <p>On board we were told they still had space on the ship as the next cruise was not fully booked...yet...4hrs after we left the port we were told that they had space...they even gave me a rate...but unfortunately we were already 2hrs away from the harbour. </p> <p> </p> <p>Shockingly on the emaim MSC rep**** to they said that the cruise was already fully booked...shocking lies!!!</p> <p> </p> <p>I will NOT recommend the MSC...stay away!!</p>