Refund, was denied access into the ship

Hi

Please can someone get back to us regarding refunds. My Aunt had booked for a cruise that left on Friday for Mozambique. She was denied access when she had all documentation that was requested for her and my niece. Mind you she came all the way from Johannesburg with my niece to be denied access for no apparent reason. All her documents were in order according to what was requested from her, but still she was turned away. She paid full for the cruise and I really feel she needs to be refunded her money back. She had to encounter further expenses cause she had to look for accommodation for the weekend as her flight to go back to Johannesburg were booked for Monday. This is terrible treatment of customers, as she experienced bad attitude from Msc Cruise members, could you imagine the disappointment for my niece, and such a let down especially when all their luggage was uploaded already. Someone needs to explain what went wrong and why were customers treated so badly with this cruise, and turned back for no reason. MSC needs to refund us with the money that was paid, cause payment was for nothing, instead for bad services.

an amount of R7900 needs to be paid back.