REFUND ****

Good day Lerato,

You called me yesterday to inform me that the refund application I successfully completed and sent to you on 25 January 2022 and which you confirmed to have received-after I sent it the second time to the same e-mail address-was sent to the incorrect department by yourself. I have a voice recording in which you admitted to this being your mistake. This mistake by you in effect means that the claim was never received by the correct refund claims department in January 2022. You also admitted to never following up on their receipt and progress on the claim between 25 January 22 and 1 June 2022. Then you advise me that you have now- on 1 June 22 sent the claim to the correct department who will start processing the claim 126 days later than the initial request. The process, according to your now new and wonderful news, will take up to 30 days. I insisted you call me a day later to confirm the status and expected refund date, which you agreed to do. You did not call me today. After seeing all the other refund complainants on hello peter I now suspect that MSC have appointed you to be the scapegoat of refunds amounting to hundreds of thousands of South African rands and giving you a commission on all claims not paid. So MSC is **********ly saving around 90% of all South Africans refunds. Excellent ********** scheme. Your next delay move will now be to advise me that my certified documents submitted in January are now more than 3 months old and need to all be renewed and again submitted. Another excellent delaying tactic to NEVER refund me.

This report is copied to my attorney , hello peter and MSC legal department.

Should I not receive my refund within 7 days of this mail my attorney will summons and charge MSC for **********ly and *******ly withholding customer refunds in South Africa. Hello peter will be updated.

Please respond as requested to prevent unnecessary embarrassment to your cruise company.

Regards, MICHIEL PRETORIUS