RECEPTION staff lost his PHONE!!!! **** Service in solving our problem!!!!!

So I just want to start my story by saying to get feedback from these people is so difficult I leave emails week after week and they just dont give a damn about their customers!! They tell me this is the only way to communicate is to send customercare at MSC an email but this is just not working no one responds or even reads the damn mails!!

We went on a cruise on the MSC Orchestra from 7-10 February 2020 for our very first time. It started out to be the best experience of our lives and ended up to be the worst the day we got off.

On Sunday 09 February we were with friends and took some photos on my fiance's phone and we forgot his phone with our friends about an hour later they let us know that they handed in his phone at reception under my fiance's name and their cabin number for incase we did not claim the phone back after the trip. So that same night around 6 he went to go claim back his phone and the reception told him there is no phone like that there. Now that to me is very strange as the phone was handed in not too long ago. So we leave and the next day we went there AGAIN for almost an hour fighting and trying to get his phone back. So we met our friends and told them that the reception does not have the phone and he was stunned as they did give his phone in. So our friends were fighting with reception for 2 hours long because the pathetic reception LOST his damn phone!! He insisted on checking the cameras who off the reception staff took the phone and they told him they will investigate and get back to us which they also NEVER did!!! The one lady at reception that took the phone from our friends still said and I quote "I remember you gave in the phone it still had a picture of a baby at the back" (our baby) So I took this matter in my own hands and try to get the phone back MYSELF because the staff that assisted us there and said they would get back to us is USELESS!!!! I phoned the MSC Durban offices and the lady Maranda helped me to get to the bottom of this to try and find the phone. A week later she found the phone and we got it back yesterday. She was the ONLY one who helped me but unfortunately no one could give her answers on how the hell this phone appeared back up again!!!

So she told me I can email customer care and they will take it further and help me which was pointless because they dont give a damn customer care my ass!!!

So I emailed them on the 19th with this whole story no one responded I emailed them yesterday demanding answers now response so now I will leave it here on Hello Peter maybe someone will catch a wake up!!!

I want to know the following: I want to see video footage of the hell took the phone and how in the world after we said we will investigate and take this further all of a sudden the phone appears back up again???? So once we put the phone on yesterday the ass who stole the phone wiped everything off took the sim card out and the language is another country's language oh and the baby photo is gone and the phone has a pin on!!

I want answers TODAY!!!!! All my friends wanted to go with us on our cruise next year but we will let them know how **** it is and that the service in solving your problem is absolutely ****!!! Everyone will know NOT to go on the MSC Cruises and use better cruising companies that will assist better!!!!

RECEPTION LOST HIS PHONE!!!!!!!!!