Poor service no feedback

Good day.

I am writing this mail to express my disappointment in the poor service received from your call center regarding the below points.

1. On our previous trip in February 2023 we made a booking on the ship with the future cruise consultants and were informed because I made the booking on the cruise ship I would receive a $40 cruise credit to date no credit was received booking was made on 21/02/2023. I called on 06/12/23 and spoke to one of your consultants indicating she would escalate and call me back later in the day no call back was received, I called again on 08/12/2023 and was assisted by another consultant who indicated I needed to send my booking confirmation documents and that is needed to be escalated to the shipboard future cruise credit consultant that made my booking on the ship, I sent it the same day to date no resolution. I called again on 03/01/2024 and spoke to another consultant who escalated again and said I needed to wait another 48 hours for feedback It has now been 48 hours no feedback received.

2. My husband and I have been on 7 cruises together and his points were never updated on the Voyagers club his number is ***, this was also quarried multiple times in the past but I gave up on it as no resolution was received. Below are the dates of all our past cruises. I would like to have this fixed and updated, please.

18 January 2017

26 April 2017

28 April 2017

18 January 2019

16 January 2022

16 February 2023

18 February 2023

3. The picture below with the club benefits indicates that because I am a gold member and our booking was made 9 months in advance we receive $50 credit per person, however, I have only received my $50 but my husband has not received his $50 please correct and fix this. I can't be calling in all the time and receiving no resolutions it's costing me unnecessary money and then wasting my time. This point was also queried with my previous cruise also booked 9 months in advance booking number ***, the date booking was made 25/01/2022 myself and my husband never received our $50 each this could not be resolved before our cruise started, and I was a silver member at that time.

My extended family also made bookings and they all received their $40 future cruise credit and each received their $50 onboard credit for membership.

I expect a speedy resolution to my queries, via e-mail.

Warm regards

Runell Nieuwoudt

Good day.

Trust you are well.

I know sending this mail to you might be a long shot but I am trying all avenues, I need your assistance with my below mail sent to MSC Cruises customer care in South Africa, would you be able to escalate this to your head office in Geneva?

Please advise your feedback will be much appreciated.

Warm regards

Runell Nieuwoudt

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Morning

Still awaiting feedback

Runell