POOR CUSTOMER SERVICE: REFUND STILL AWAITING: MSC MUSICA

I cancelled our cruise that was scheduled to depart on 22 November 2020 from Durban to Pomene, due to unforeseen circumstance, which led to the fact that we will not be able to go on the trip this year or very soon in the future. I jumped through MSC hoops ( to give the written notice of the cancellation, complete refund forms completion and all their admin). This was done on 28 May 2020, STILL WAITING FOR A REFUND!!!!!!!!. when I inquire about when to expect the refund, all I get is that Italy, their head office need to do the refunds and that it will be done soon. I do not get any other explanation or REFUND!!!. These businesses expect you to pay immediately when you do a booking or you loses your booking, but when the table is turned and they need to refund, it may take forever to receive your refund. This is utterly very poor customer services at all.

Mr. Wynand Rudolph Booking ID: ***5 MSC Musica