Pathetic support regarding carona virus

Horrible service. Email I sent the day before the cruise, after finding out the carona virus has spread to SA, and embarkation point of the cruise. I still haven't received any feedback. The whole world is warning the public against cruises.

I refer to the telephonic conversation between myself and your customer care as well as my request that our tickets for the super sokkie cruise be changed to a cruise at a later date.

Given the seriousness of the coronavirus pandemic and the confirmed cases of such virus being present in KwaZulu Natal and surrounds, the point of departure for the cruise, we again request that our tickets be changed to an alternative cruise. We note your advices and assurances that all staff, employees and attendees on the cruise have been tested/scanned for the coronavirus and that MSC has implemented the necessary measures to ensure that there is no risk of the coronavirus being present. However, we do not believe that MSC is in a position to give such guarantees due to the incubation period of the virus and I do not believe that it is wise or safe to expose myself and fellow attendees to +-3500 people in a confined environment, particularly in light of the fact that confirmed cases of the virus have surfaced in South Africa and there is no assurance that people from these areas will not be attending the cruise.

As a grandfather, father, husband, and client of yours, I do not believe that attending the cruise is a risk worth taking given the current circumstances. I do however wish to continue my longstanding relationship with MSC and request, if MSC is not willing to change our booking to another cruise, that either part or whole of the funds utilised to purchase the tickets be allocated to a future cruise.

In light of the seriousness of this global pandemic, we confirm that we will not be attending the cruise however we implore MSC to reconsider our request to change our cruise date and allow us to attend a cruise on a later date. These exceptional circumstances are due to no fault of ours and merit the changing of our tickets as aforementioned. The exercise of your discretion in our favour would obviously stand you in good stead.