Pathetic Services

<p>I have logged a complaint online and will furthermore do the same on Facebook and if possible the newspaper as well.</p> <div> </div> <div>I have sent in my forms to claim the monies I have paid for the cruise that was cancelled due to rough seas.</div> <div>NOT ONE SINGLE PERSON came back to me with feedback whether it was via a phone call or email. </div> <div> </div> <div>I DO NOT WANT TO CHANGE MY BOOKING - ALL I WANT IS MY MONEY that I have ALREADY PAID to MSC.</div> <div> </div> <div>I would have understood if I cancelled my booking but I HAVE NOT.</div> <div> </div> <div>I am not the only one complaining about your service and will make it known to everyone how you people operate and treat your clients.</div> <div> </div> <div>No one ever gets back to me with any feedback - i have to phone after them all the time to find out what the issue is.</div> <div> </div> <div>I have sent my form last week Tuesday already and when i followed up yesterday they claimed that they never received my form but i have received a SR Number which means that they have received it.</div> <div>I spoke to a Lisa last week and she said that she had sent it so i don't know everyone is giving me different stories and false feedback.</div> <div> </div> <div>I spoke to a Dumisani now and he then said unfortunetaly i cannot get my money cause i cancelled my booking. WHY ON EARTH WOULD I CANCEL IF THE CRUISE ITSELF WAS CANCELLED DUE TO ROUGH SEAS.</div> <div> </div> <div>I checked the reviews on the MSC Facebook page and it's shocking how many people complain about their customer services and how they NEVER get back to you.</div> <div> </div> <div> </div> <div>I do hope to get a response from someone this time.</div>