Pathetic

Absolutely terrible service!!!

We have made a booking early this year in January already and we were requested to pay a deposit. The entire year went by and we were extremely weary to pay the full amount (almost R60 000) because we were afraid of the policies in place, and what would happen in the event of our cruise being cancelled due to Covid.

As the time went by and multiple unanswered emails to MSC to follow up, I had to follow the news to see what will be happening with our cruise. We were eventually requested to pay, and we were given 7 days to make a full payment, because they received the go-ahead, and the cruise would likely take place.

Again, I had to see on the news Saturday that our cruise has been cancelled. No worries I thought, because the news letter said a full refund will be given.

I just called MSC and rhey informed me that a refund is possible, but it will take 120 days...

I had to make my payment in full in 7 days and now I have to 120 days for a refund? 4 months?

How can MSC not realise that this is over the Christmas season and that people would atleast need this money to try and have some sort of holiday?

Absolutely disgusted by this service.

The contact centre lady that also sent the forms for the refund attached a long email trail of someone else with lots of personal information on there.

Very unprofessional. I would be highly upset knowing my information is being sent around like that...if it's by accident or not.

So many other complaints of MSC left out here...