NOT REFUNDING MONEY DUE TO PASSENGER

MY MOTHER WENT ON THE CRUISE TO PORTUGEASUE ISLANDS ON THE WEEKEND OF 4-6 MARCH. UPON EMBARKATION THEY CHARGE 150 US DOLLARS TO YOUR CRUISE CARD FROM YOUR CREDIT CARD, AND THEY SAY THEY REFUND YOU THE BALANCE 7-15 WORKING DAYS FROM THE DATE OF DISEMBARKATION. IT HAS NOW BEEN MORE THAN A MONTH. MY MOTHER WENT TO ABSA TODAY TO QUERY THE MONEY, AND THEY SAY THEY HAVE NEVER RECEIVED ANYTHING FROM MSC. SHE IS A PENSIONER, AND IS FURIOUS ABOUT MSC *****ING HER MONEY, SHE SAVED MONEY FOR A LONG TIME TO GO ON THIS CRUISE, AND NOW SHE DOESNT GET BACK WHAT IS OWED TO HER.<br> THIS IS BAD SERVICE, AND PATHETIC. I EXPECT THIS MATTER TO BE RESOLVED TODAY, SINCE IT HAS BEEN DRAGGING FOR MORE THAN 2 WEEKS ALREADY.<br> MSC IS A BIG COMPANY, I DONT SEE THE NEED FOR THEM TO ***** OLD PEOPLES MONEY!!!<br>